We gifted our daughter a tandem jump for her 18th birthday and everything was great on the day at the Rockingham Drop Zone. However my daughter paid for the photo and video package herself and she is yet to receive any photos or video. Since I first called to follow up, now on a daily basis, we have received excuse after excuse and promises of it being sent out ‘today’. It has now been 10 days since my daughter jumped. We are starting to think there are no photos or video! I can’t even visit the Rockingham Office as we live four hours away and run a small business. Her great experience has now become quite disappointing and frustrating to say the least!