“Our skydive booking was cancelled three separate times. While we understood the first two reasons (bad weather and an airport incident), the third time highlighted a severe failure in customer service.
We called to reschedule for the immediate next day, as we were already in Wollongong and urgently needed to leave Australia on Tuesday. To make it work, we offered to drive over three hours to the Newcastle site, despite the significant hassle and expense we had already incurred.
The representative, Renee, flatly refused to accommodate us. When we asked for her full name to lodge a complaint about her rude behavior, she abruptly hung up the phone.
This level of unprofessionalism is shocking. If Skydive Australia hires and retains staff who are this rude and unhelpful, they are allowing their employees to be the face of their company's poor service. Zero stars for the treatment we received from Renee.”
“Skydiving was an unforgettable experience for me, truly breathtaking. However, I don't think I truly enjoyed the whole experience. The instructor was incredibly aggressive, yelling at me to lift my legs during landing. I also spent a fortune on photos and videos, but out of hundreds of photos, not a single one showed me looking at the camera, not even a single one of me facing forward. Even the instructor took three... Honestly, I'm heartbroken. This might be a once-in-a-lifetime experience. I finally got to do it, only to be scolded and unable to take good photos. The scolding is fine, and I could accept it if it were more serious. But the photos really upset me. If everyone were like that, I'd be fine, but everyone else's photos looked great, with several of them showing me giving the camera a "V" sign or snapping photos. My instructor, however, was the only one with a terrible attitude and poor photography skills. For the same amount of money, such a result is truly disappointing. I noticed that other instructors were very nice and even asked them to talk about their experiences while looking at the camera. However, my instructor didn't give me any time to recover after I landed. He had been very rude the whole time, but suddenly he acted nice in front of the camera. He casually said a few perfunctory words and ended my experience. I don't know if it was because I'm Asian that they treated me this way, or if they just gave me a perfunctory treatment because I was a woman traveling alone, but I was very disappointed.”
“I had the best time skydiving today, it was incredible! My instructor was so kind & funny during the entire experience and made it even better! His name was Liam C from Great Ocean Road Sky Dive Australia. 10/10 recommend!”
“Had my first jump over Lake Macquarie/ Newcastle today. Brilliant.
Wayne my instructor was awesome kept it fun but kept me calm and I loved every minute. I can’t wait to jump again”
“Nerve racking at first but the adrenaline you got when jumping out of the plane made it fun and worth it. Just wanted to thank my instructor Mitch, he really made me feel less nervous and got my adrenaline running, so really appreciate that 😀”
“We gifted our daughter a tandem jump for her 18th birthday and everything was great on the day at the Rockingham Drop Zone. However my daughter paid for the photo and video package herself and she is yet to receive any photos or video. Since I first called to follow up, now on a daily basis, we have received excuse after excuse and promises of it being sent out ‘today’. It has now been 10 days since my daughter jumped. We are starting to think there are no photos or video! I can’t even visit the Rockingham Office as we live four hours away and run a small business. Her great experience has now become quite disappointing and frustrating to say the least!”
“Very professional and friendly team made the experience easy and exciting. Their communication was excellent throughout the process. Yarra Valley location was awesome. If you are looking for a skydiving experience I recommend Skydive Australia.”
“Skydive Australia was one of the most memorable experiences of our life. They were professional, personable and quite experienced in their trade, they made us feel comfortable and relaxed. I jumped with Damien (Damo), and my sister jumped with Brent. They were awesome; thumbs up and thank you. 👍🏾😊”
“The company are charging me more money for my dive, even though it has been cancelled twice due to weather. Apparently they'll honour Red Balloon vouchers, but when you book direct?? They ask for more money?? I have asked if it is cancelled a third time, they will do a 'partial refund' so nearly $800 for two dives, that was supposed to be for my 50th, has turned into a really negative experience and perhaps costing me over $200 for NOTHING! Try a different company!”
Hi Sarah,
Thanks for taking out time to leave us your review - we appreciate it. Unfortunately, we offer a very weather-dependent activity and sometimes despite the weather looking perfect on the ground, it can be very different at 15,000ft in the air.
We are disappointed to hear that your experience was less than what we aim to deliver. If you would like to discuss this further, please send us an email at feedback@skydive.com.au.
Blue skies,
The Skydive Australia crew
“The staff are brilliant, put you right at ease. Mike was my tandem instructor and he was amazing. HILLARIOUS, yet still managed to put me at total ease. Very professional and the view an amazing bonus”
“My skydive was the best day of my life! My instructor Tony was amazing and made me feel super comfortable during the entire experience. Can’t wait to jump again!”
