“Our skydive booking was cancelled three separate times. While we understood the first two reasons (bad weather and an airport incident), the third time highlighted a severe failure in customer service.
We called to reschedule for the immediate next day, as we were already in Wollongong and urgently needed to leave Australia on Tuesday. To make it work, we offered to drive over three hours to the Newcastle site, despite the significant hassle and expense we had already incurred.
The representative, Renee, flatly refused to accommodate us. When we asked for her full name to lodge a complaint about her rude behavior, she abruptly hung up the phone.
This level of unprofessionalism is shocking. If Skydive Australia hires and retains staff who are this rude and unhelpful, they are allowing their employees to be the face of their company's poor service. Zero stars for the treatment we received from Renee.”
“We gifted our daughter a tandem jump for her 18th birthday and everything was great on the day at the Rockingham Drop Zone. However my daughter paid for the photo and video package herself and she is yet to receive any photos or video. Since I first called to follow up, now on a daily basis, we have received excuse after excuse and promises of it being sent out ‘today’. It has now been 10 days since my daughter jumped. We are starting to think there are no photos or video! I can’t even visit the Rockingham Office as we live four hours away and run a small business. Her great experience has now become quite disappointing and frustrating to say the least!”