Our skydive booking was cancelled three separate times. While we understood the first two reasons (bad weather and an airport incident), the third time highlighted a severe failure in customer service. We called to reschedule for the immediate next day, as we were already in Wollongong and urgently needed to leave Australia on Tuesday. To make it work, we offered to drive over three hours to the Newcastle site, despite the significant hassle and expense we had already incurred. The representative, Renee, flatly refused to accommodate us. When we asked for her full name to lodge a complaint about her rude behavior, she abruptly hung up the phone. This level of unprofessionalism is shocking. If Skydive Australia hires and retains staff who are this rude and unhelpful, they are allowing their employees to be the face of their company's poor service. Zero stars for the treatment we received from Renee.