I booked a taxi for 10.15 on Saturday night, to include my 7 year old and my dad at 79. Waited until 10.30 and I called them, I suggested that if we were 15 mins late the cab would charge us so we should get a discount from our fare. The controller put me onto a manager who said because I was rude he was cancelling our taxi and sounded really pleased with himself after I told him not to cancel it. I told him I’ll be leaving a bad review but he couldn’t care less. We all had to walk home very cold and damp as no other taxis available. Avoid. Rude and arrogant.