If you are not satisfied with the cab service to yourself of any ill-treatment and feel you are at risk with the service that is provided which includes the requirement of any disability and your needs, you have the right to contact your Northampton Council where these self-employed drivers get their License if this warrants your case. I feel some of these drivers are not fit to have a license serving the public. My daughter was left on the M1 Motorway with her friends when they travel to Northampton to spend the weekend with a friend who moved from London they traveled back to the Hilton Hotel there was a diversion back to the Hotel this was his problem ( the skyline driver) so he said he is going no further, a maintenance worker eventually stopped him, he never knew where he was going, the workman was adamant he was not leaving them because of the Danger. I emailed the Council in the borough who gives these self employed drivers their licence to serve the public and to the obvious of Safety to their customer that is not to put them in danger. You have a right to contact your borough such as Ian Shaw Senior Licensing Enforcement Officer at West Northamptonshire Council|The Guildhall |St Giles Square| Northampton |NN1 1DE Tel: 0300 126 7000|www.westnorthants.gov.uk Follow us on Facebook & Twitter @westnorthants.