Bought the bed through Amazon in January 2021, my son over the moon about the base as it was easy to assemble. Came well packaged BUT mattress is not medium to firm, extremely very soft and uncomfortable. goes flat when laying on it. Not even the same one they have advertised on Amazon. 08/10/2021 This company has called me over the last 2 days asking me to remove my review if they can offer a solution. I have explained to them supplying photos, that the quality of this mattress is pathetic. They have subsequently emailed me today saying they would exchange the mattress, i asked what sort of mattress and they said with the same one. I declined. I mean seriously, you think i am going to accept another poor quality mattress. Then they called me again today, and stated they were prepared to give me a partial refund, baring in mind I paid £244.99 for base and mattress, that was supposed to be medium to firm. The woman who called me asked me to REMOVE MY REVIEWW from Amazon and they would offer me £15 as partial refund. I said no, I have to buy my son a new mattress and she should know what a new one costs, I have to now spend another £180 for a decent mattress, they came back with an offer of £80!! I said no, not accepting that either as the base alone is only is only worth £80!! They were rather admit that i please remove my review. I said no and i would in fact update it so everyone knows what sort of company they are, this was not a refund, or partial anything, this was in fact a bribe to try and get me to remove my review. Please DO NOT BUY THIS BED OR MATTRESS Update 14.10.2021. They called again offering £120 to remove review. I have advised them as they are a sleep factory that supplies mattresses, that a new decent mattress would cost more than that. Again trying to bribe me to take my honest review down. Called me again today asking me to remove my review BEFORE they refund me £180. I said no, does not work like that. 19/10/2021 they tried calling again today, which I ignored. Tired of been harassed by them I have now requested a full refund as the bed is not suitable.