We ordered a sofa from SLF24 and, unfortunately, the delivery by their chosen courier, Furdeco, resulted in damage to our flooring. The scratches were not immediately visible and only became apparent after we had time to properly inspect the area following delivery. Despite promptly reporting the issue with photo evidence, Furdeco denied responsibility on the grounds that the proof of delivery was signed at the time of drop-off. This requirement is unreasonable, as customers cannot be expected to detect less obvious damage within seconds of delivery. The repair cost is around £500—almost half the value of the sofa—and yet no compensation has been offered. While SLF24 initially attempted to liaise with Furdeco on our behalf, they have since stopped responding and have offered no resolution or compensation. While the primary fault lies with Furdeco, SLF24 must also be held accountable as they engaged Furdeco as their delivery agent and are ultimately responsible for the quality of the service provided to their customers. Very disappointing experience, and we would caution others to be aware of these issues before ordering.