I ordered some hard to find parts from Small Engine Warehouse. Very disappointed when I opened the box. The air filter looked used! Stained and brittle around edges.
Immediately called and was put through to Amy in Customer Service. She sent me a link so I could send pictures for their team to evaluate.
They did not have another one in stock and did not know when one would be available.
End result: SEH gave me a refund for entire order, which included shipping and small spring! Couldn’t ask for better response.
Only reason I couldn’t give 5-stars was I don’t think the used filter should have been shipped to begin with.
I do think customer service is outstanding!
Paul
1 year ago
Small Engine Warehouse has a
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