Very poor service, not willing to help in any way, I wouldn't use this company. All they want is your money and don't help with a solution. Said to read policy in my email but not even recieved the documents. Convince u it be a good idea to go with them and your covered and then not telling u all the extra hidden fees. 75 pound a year but then 250 excess on top. More than the tumble dryers worth. It's all designed and set up for u to fail. Don't care about the customer just want your money. Shocking company and jist cos its there policy doesn't make it legitimate. Its a form of malpractice and there a conclumerate company coning u out of your money. Do not use this company