Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 732 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 732 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Emergency Cover has been a good purchase for me as it covers Plumbing & Drainage, Boiler Breakdown, Pests, Door Locks, Central Heating and electrical cover, phew all these under one home emergency policy, its a gud bargain. would recommend to all”

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Posted 1 week ago

“Boiler service sorted today with great professional engineer, smart cover done a guy service professionally, u deserve a 5 star, happy with your service”

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Posted 1 week ago

“Boiler breakdown was sorted on the same day by smart cover insurance, customer support team was very helpful and knowledgeable.”

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Posted 1 week ago

“Smart Cover customer support advisor arranged for an engineer to repair my broken dishwasher. The engineer came later that evening and fixed the problem very professionally .”

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Posted 1 week ago

“Burst pipes is a nightmare, unfortunately i had to go through it but fortunately i had Smart cover insurance which is Home Emergency. I called the customer support team and they were able to quickly send an engineer before it went worst. All sorted and taken care. excellent service, Thanks for the timely help.”

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Posted 2 weeks ago

“Great customer service ! I had a boiler emergency they helped me fix it by sending the engineer instantly, The customer advisor agent was full of knowledge and helped me throughout the ordeal. Thanks Smart cover !!!”

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Posted 3 weeks ago

“Took out a policy with this company for boiler insurance. Engineer turned up to complete service 2 hours late stinking of smoke and himself comfortable in my house. When I was asked for a review about this service the person who called me was also very rude. Also if you don’t call to arrange a service no one will contact you. No option online to turn out off auto renew either.”

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Posted 1 month ago

“Their customer service was top-notch, the staff was friendly and knowledgeable, answering all my questions. The service was completed within the promised time.”

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Posted 1 month ago

“I had an issue with my washing machine which was making rumbling noise, called my insurance providers smart cover they sent the engineer who was a gentleman and he fixed the washing machine in no time, such a relief.”

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Posted 1 month ago

“You guys deserve a 5 star rating for sorting out my boiler issue and pipe leak”

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Posted 1 month ago

“My boiler broke down on 10th Feb 2024 and I made a claim. They never came back to me. Whenever I called them on their number they always disconnected the phone. Their helpline never works. It's been 2 weeks my boiler broke down and they never called me back. Worst ever company. AVOID.”

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Posted 4 months ago

“Would give zero stars if possible. My fridge freezer has broken and I cannot get through by phone and emails ignored. I have been with this company for years and only ever had a washing machine replaced which took 6 weeks in total....this company used to be good and run properly with an answering customer services. Now it seem like one or two people ...Ive cancelled my DD now. AVOID GO ELSWHERE !!!!!”

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Posted 5 months ago

“I never believed it was possible to recover lost cryptocurrency until a few days ago. I lost €681,080 to an online bitcoin investment broker, I was so sad because I invested a lot .. And then my step mom introduced me to this recovery team that helped me recover the full amount and my profits. I was shocked and didn't even know it was possible. You can reach them via Email: robertslee 6 1 8 @ gmail . com What-app: +1. .8565497469”

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Posted 6 months ago

“Would have given zero stars if I could have. I had the misfortune of taking out boiler breakdown cover. What a sham of a company. My boiler stopped working and I called them out. First thing they make you do is go through some sort of approval process to see if your claim is valid (alarm bells were ringing). I mean if your boiler is broken it's a valid claim - anyway day later they agreed to send someone round. He eventually turned up a week or so later and told me it was a fault with either a sensor or my PCB. He managed to start the boiler and told me to give them a call if it happened again. Next thing that happens is I get an email from (not so) Smartcover telling me the fault is intermittent and I am not covered. What kind of joke is that - I paid over £200 for cover that doesn't provide cover. They told me it is for emergency breakdown so they only do temporary fixes. I am now in an argument to get my money back as I want to change to a reliable/reputable company - should have never left British Gas. Be warned!! you do not get the cover you think you are getting - which is even worse than no cover because when you try and claim you are left high and dry facing an unexpected bill. Please read the 1/2 star reviews - these are people who have tried to make a claim. The 5 star reviews are from people like me who initially got a "so called" 15 minute service on their boiler and were pestered by the company to leave a review after that!!!! I have now alerted the insurance ombudsman because I want to claim a full refund from these scammers.”

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Posted 7 months ago

“I was devastated when I thought my investment was lost for good, but the team at Supreme Assets Recovery exceeded my expectations. Their expertise and genuine care helped me feel reassured throughout the entire process. They listened closely to my concerns, kept me informed every step of the way, and pursued my case with incredible persistence. Thanks to their dedication, I was able to recover my lost funds—something I had almost given up on. I can’t thank them enough and would wholeheartedly recommend their services to anyone facing a similar situation. Contact the organization for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

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Posted 7 months ago

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Posted 7 months ago

“Worst company ever. Had a central heating cover with them. All of our radiators stopped working in the (very) cold weather. They said it's not an emergency!!!! I have a vulnerable person at home which is not ideal without heating. Stay away from these nasty people at all costs, they happy to take your cash and happy to let you badly down. Nasty nasty company. Any good reviews are fake.”

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Posted 7 months ago

“Worst company I’ve ever had to deal with. Bunch of con men who twice rejected claims I made as not an emergency, yet I’m 71 years old. Also requested call back on 5 occasions & nothing. AVOID AVOID AVOID”

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Posted 8 months ago

“Appalling company. Been with them for 2 years and recently had to make a claim due to a faulty boiler. Firstly they failed to respond to the engineer's request to order replacement parts. More importantly they then refused the claim on the basis the policy didn't cover worn or faulty parts! Shameful. Won't be using them again.”

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Posted 8 months ago

“Same sorry third time the company decides that it is not covered and you have to pay silly money insurance company is a scam”

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Posted 9 months ago

Smart Cover Insurance is rated 4.3 based on 732 reviews