Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 732 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 732 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Conner over the phone. Very friendly, explained everything clearly”

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Posted 4 years ago

“Money was taken from my debit card yet smart cover have no record of my account”

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Posted 4 years ago

“Quick and easy to set up, good customer service, happy days”

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Posted 5 years ago

“great service”

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Posted 5 years ago

“Surely when entering into an agreement on line with a password, that password should not be repeated in a telephone conversation. I did not take out the cover as I was very surprised by the lax approach to security.”

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Posted 5 years ago

“Great price, easy to use website...excellent”

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Posted 5 years ago

“phoned up to make a claim after 2 years on cover for our washing machine, it broken down and wanted it repaired. spoke to their advisor, most rude woman I've ever spoken to, talking over me at every opportunity. zero customer service skills. trying to talk the way out of us making a legitimate claim. would never go near this lot whatsoever. left me and my partner very stressed and upset. AVOID.”

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Posted 5 years ago

“Smart cover poor slow working rubbish insurance!! After waiting more then a month I make complain... and they sort out my claim next day. Avoid as a plague!!! !!”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“I applied for appliance cover some 2 weeks ago. I received a call from Callum a week ago and at this stage have still not received any confirmation that my application has been accepted. That is the reason I have scored this so low, but really would like a response one way or another as you have taken my money!!.”

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Posted 5 years ago

“It’s a bit early to review so far so good”

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Posted 5 years ago

“All I wanted was to cover a sky q box. I wasn't told you couldn't cover it and it was only when I read the policy did I realise it wasn't covered”

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Posted 5 years ago

“First time needed this insurance to send an engineer to come out & fix my washing machine. Very pleased with the service, by a friendly, efficient & dedicated member of your team.”

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Posted 5 years ago

“Excellent easy process. Repairs carried out by the manufacturers engineers. Very impressed”

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Posted 5 years ago

“AVOID SHOCKING SERVICE - Washer dryer failed and have now waited 3 weeks for replacement. Did not realize in the small print when you do have a claim there are 5 pages of forms, pictures and ID to process a engineer visit. Then there is also a delivery charge for a replacement if required, in our case a item of lesser value was the only offer. Now on 2 occasion Smart Cover have failed to arrange a delivery and had us waiting 7am to 7pm on both days. Waiting for them now to make a part cash settlement of not even the full amount.”

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Posted 5 years ago

“Excellent service and competitive price”

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Posted 5 years ago

“Excellent fast response to repair boiler problem via local technician who was the most reliable honest competent tradesman who knows his job. Thank you Smart Cover and long may you prosper.”

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Posted 5 years ago

“Very good”

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Posted 6 years ago

“Really unprofessional (rather cheating) on part of their boiler repair guys (preferred management). The boiler is only 5 years old and they made the wrong diagnosis. I had to pay for access. The problem reappeared due to the wrong diagnosis. At first, they said they would have to change the pump but later they said it's beyond the economic repair. A new story every time I call them. Useless insurrance.”

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Posted 6 years ago

“Easy to cover what I needed for a very good price”

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Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 732 reviews