Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.28

“When it comes to protecting what you’ve worked hard to build, there’s no room for mistakes. I learned this the hard way when a security breach threatened my investments. But from the moment I reached out to Robinson, I knew I was in good hands. Their team didn’t just resolve the situation — they took steps to make sure it wouldn’t happen again, giving me confidence in their expertise. Their speed, professionalism, and dedication were unmatched, and I’m grateful to have found a partner I can rely on for my security needs.”

Smart Cover Insurance 1 star review on 21st January 2026

Helpful Report

Posted 1 month ago

“Slow on repairs and getting back to you terrible company go to domestic & general yes diva but you don’t have to wait nearly 2 weeks for a decision”

Helpful Report

Posted 1 month ago

“All their engineers do not get paid .Im one of them .They operate under different name when it comes to send engineers out.Its call Assuranty.Stay away from them.”

Helpful Report

Posted 1 month ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to ERF. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

Smart Cover Insurance 1 star review on 8th November 2025

Helpful Report

Posted 3 months ago

“It’s rare to find a support team that genuinely listens and acts with such precision, but THOMAS and his team did exactly that. They went beyond expectations — reviewing my issue from every angle, keeping me informed daily, and ensuring complete resolution. Their dedication, empathy, and skill left a lasting impression. I wholeheartedly recommend them to anyone seeking dependable, client-focused service. #CustomerSatisfaction #TrustworthySupport”

Smart Cover Insurance 1 star review on 26th October 2025

Helpful Report

Posted 4 months ago

“It’s rare to find a support team that genuinely listens and acts with such precision, but THOMAS and his team did exactly that. They went beyond expectations — reviewing my issue from every angle, keeping me informed daily, and ensuring complete resolution. Their dedication, empathy, and skill left a lasting impression. I wholeheartedly recommend them to anyone seeking dependable, client-focused service. #CustomerSatisfaction #TrustworthySupport”

Helpful Report

Posted 4 months ago

“My boiler broke down on 10th Feb 2024 and I made a claim. They never came back to me. Whenever I called them on their number they always disconnected the phone. Their helpline never works. It's been 2 weeks my boiler broke down and they never called me back. Worst ever company. AVOID.”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. My fridge freezer has broken and I cannot get through by phone and emails ignored. I have been with this company for years and only ever had a washing machine replaced which took 6 weeks in total....this company used to be good and run properly with an answering customer services. Now it seem like one or two people ...Ive cancelled my DD now. AVOID GO ELSWHERE !!!!!”

Helpful Report

Posted 1 year ago

“I never believed it was possible to recover lost cryptocurrency until a few days ago. I lost €681,080 to an online bitcoin investment broker, I was so sad because I invested a lot .. And then my step mom introduced me to this recovery team that helped me recover the full amount and my profits. I was shocked and didn't even know it was possible. You can reach them via Email: robertslee 6 1 8 @ gmail . com What-app: +1. .8565497469”

Helpful Report

Posted 1 year ago

“Would have given zero stars if I could have. I had the misfortune of taking out boiler breakdown cover. What a sham of a company. My boiler stopped working and I called them out. First thing they make you do is go through some sort of approval process to see if your claim is valid (alarm bells were ringing). I mean if your boiler is broken it's a valid claim - anyway day later they agreed to send someone round. He eventually turned up a week or so later and told me it was a fault with either a sensor or my PCB. He managed to start the boiler and told me to give them a call if it happened again. Next thing that happens is I get an email from (not so) Smartcover telling me the fault is intermittent and I am not covered. What kind of joke is that - I paid over £200 for cover that doesn't provide cover. They told me it is for emergency breakdown so they only do temporary fixes. I am now in an argument to get my money back as I want to change to a reliable/reputable company - should have never left British Gas. Be warned!! you do not get the cover you think you are getting - which is even worse than no cover because when you try and claim you are left high and dry facing an unexpected bill. Please read the 1/2 star reviews - these are people who have tried to make a claim. The 5 star reviews are from people like me who initially got a "so called" 15 minute service on their boiler and were pestered by the company to leave a review after that!!!! I have now alerted the insurance ombudsman because I want to claim a full refund from these scammers.”

Helpful Report

Posted 1 year ago

“I was devastated when I thought my investment was lost for good, but the team at Supreme Assets Recovery exceeded my expectations. Their expertise and genuine care helped me feel reassured throughout the entire process. They listened closely to my concerns, kept me informed every step of the way, and pursued my case with incredible persistence. Thanks to their dedication, I was able to recover my lost funds—something I had almost given up on. I can’t thank them enough and would wholeheartedly recommend their services to anyone facing a similar situation. Contact the organization for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

Helpful Report

Posted 1 year ago

“I was devastated when I thought my investment was lost for good, but the team at Supreme Assets Recovery exceeded my expectations. Their expertise and genuine care helped me feel reassured throughout the entire process. They listened closely to my concerns, kept me informed every step of the way, and pursued my case with incredible persistence. Thanks to their dedication, I was able to recover my lost funds—something I had almost given up on. I can’t thank them enough and would wholeheartedly recommend their services to anyone facing a similar situation. Contact the organization for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

Helpful Report

Posted 1 year ago

“Worst company ever. Had a central heating cover with them. All of our radiators stopped working in the (very) cold weather. They said it's not an emergency!!!! I have a vulnerable person at home which is not ideal without heating. Stay away from these nasty people at all costs, they happy to take your cash and happy to let you badly down. Nasty nasty company. Any good reviews are fake.”

Helpful Report

Posted 1 year ago

“Worst company I’ve ever had to deal with. Bunch of con men who twice rejected claims I made as not an emergency, yet I’m 71 years old. Also requested call back on 5 occasions & nothing. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Appalling company. Been with them for 2 years and recently had to make a claim due to a faulty boiler. Firstly they failed to respond to the engineer's request to order replacement parts. More importantly they then refused the claim on the basis the policy didn't cover worn or faulty parts! Shameful. Won't be using them again.”

Helpful Report

Posted 1 year ago

“Same sorry third time the company decides that it is not covered and you have to pay silly money insurance company is a scam”

Helpful Report

Posted 1 year ago

“Take caution not to fall for these cunning con artists! They entice you with deceptive claims of excellent account performance, but when you want to withdraw your money, they slap you with unanticipated costs, leaving you with nothing. Thank goodness, Mrs. Charlotte and her remarkable team helped me get my money back. Make the necessary steps to safeguard yourself against these con artists' plans so that you don't allow them destroy your financial future. You can contact her via Email: Charlotte_Scotte_24_@_gmail._com WhatsApp: +1=(254)=426=8392”

Helpful Report

Posted 1 year ago

“It was rather distressing that I was recently the target of a scam by a Smart Cover. Despite my efforts to collaborate with my lawyers and the police to find a solution, I was left feeling helpless and disillusioned. However, my fortune changed when I discovered A I X A L T D. C O M. Their remarkable knowledge and dedication allowed them to recover my misplaced money. I really thank them for helping to handle this awful situation. For their knowledge and commitment to their clients, they most definitely merit commendation. I firmly recommend them to anyone who has been duped and is searching for reliable assistance.”

Helpful Report

Posted 1 year ago

“Absolute shocker. My Beko washing machine decided to give up the ghost but as I was covered by Smart Cover I thought I'd be ok. Sadly not the case. As I'd only been with them 5 months I had to pay the rest of the years premiums before they'd take any action. The engineer they sent out said it was beyond repair and a new one would need to be sorted. Total cost of new machine was £239. Total costs requested by Smart Cover (to cover premiums, delivery/ disposal and over limit claim charge (stung by the small print there I guess) £166. I don't think so. My local appliance shop price matches and delivers/removes old unit as part of the service. Lesson learnt.”

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Smart Cover Insurance Reviews

Phone:

Email:

Location: