Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 735 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 735 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

Write Your review

Tell us how Smart Cover Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Smart Cover Insurance 4 star review on 6th August 2025

Priyanka Arnold

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my boiler service done today, had booked through smart cover. Engineer was very gud he briefed me about the process of servicing and told me the benefits about servicing. Gud customer service.”

Helpful Report

Posted 2 days ago

“Had issues with boiler as was making noise and had error codes called smart cover as i had apolicy with them , it was sorted within 24 hrs. Very gud customer service”

Helpful Report

Posted 4 days ago

“Home Emergency Cover has been a good purchase for me as it covers Plumbing & Drainage, Boiler Breakdown, Pests, Door Locks, Central Heating and electrical cover, phew all these under one home emergency policy, its a gud bargain. would recommend to all”

Helpful Report

Posted 1 month ago

“Boiler service sorted today with great professional engineer, smart cover done a guy service professionally, u deserve a 5 star, happy with your service”

Helpful Report

Posted 1 month ago

“Boiler breakdown was sorted on the same day by smart cover insurance, customer support team was very helpful and knowledgeable.”

Helpful Report

Posted 1 month ago

“Smart Cover customer support advisor arranged for an engineer to repair my broken dishwasher. The engineer came later that evening and fixed the problem very professionally .”

Helpful Report

Posted 1 month ago

“Burst pipes is a nightmare, unfortunately i had to go through it but fortunately i had Smart cover insurance which is Home Emergency. I called the customer support team and they were able to quickly send an engineer before it went worst. All sorted and taken care. excellent service, Thanks for the timely help.”

Helpful Report

Posted 1 month ago

“Great customer service ! I had a boiler emergency they helped me fix it by sending the engineer instantly, The customer advisor agent was full of knowledge and helped me throughout the ordeal. Thanks Smart cover !!!”

Helpful Report

Posted 1 month ago

“Their customer service was top-notch, the staff was friendly and knowledgeable, answering all my questions. The service was completed within the promised time.”

Helpful Report

Posted 2 months ago

“I had an issue with my washing machine which was making rumbling noise, called my insurance providers smart cover they sent the engineer who was a gentleman and he fixed the washing machine in no time, such a relief.”

Helpful Report

Posted 2 months ago

“You guys deserve a 5 star rating for sorting out my boiler issue and pipe leak”

Helpful Report

Posted 2 months ago

“Very fast appointment and the plumbing issue was resolved in one visit, I like the call service appointment confirmation system.”

Helpful Report

Posted 2 years ago

“I have had Smart Cover for 2 years now. They have fixed and replaced things without any strings attached. The people there are responsive and courteous”

Helpful Report

Posted 2 years ago

“Very pleased with my communications with firstly, Aaron who was very helpful, and then Steve who was able to confirm I was covered and arranged for plumbing engineers to call out to me. Steve then found a new drainage company for me when the first couldn't attend for 3 days. Very impressed with your customer service, thank you.”

Helpful Report

Posted 3 years ago

“This company have been brilliant...when there is a need for a claim it’s sorted swiftly with no problem.”

Helpful Report

Posted 3 years ago

“i am using them for few years now and just switched insurance from another company and got further discount. The cover and claims experience was really good too.”

Helpful Report

Posted 4 years ago

“have used Smart Cover for a number of years and really would highly recommend this company. Over the last few days I have had the pleasure of dealing with an extremely friendly and efficient chap by the name of Shane who has dealt with my dishwasher problem admirably. Initially they had an issue locating a part for the faulty dishwasher but then Shane came to the rescue and sorted the whole thing out by replacing the original dishwasher with a new one (like for like). True to their word Smart Cover honoured their insurance promise. Very impressive indeed. Many thanks.”

Helpful Report

Posted 4 years ago

“Very pleased with the service, and the engineer was pleasant and easy to talk to. Althought had to recall the engineer back after the first fix to the appliance as, although machine was now washing, after the cycle finished and shown END and lock light went out, an E01 message was on. Engineer came out again no problem now completely working well. Just one downfall, the time I was without my machine working.”

Helpful Report

Posted 4 years ago

“We moved from one insurer to Smart Cover a few years ago ( having never made a claim ) because we felt the cover was better and slightly cheaper. About 3 months ago,on fast spin, our washing machine started to make a noise like a jet aircraft taking off and getting worse each week. We decided to call Smart Cover for advice and spoke with a very professional lady called Denise. She organised,within a couple of days, a local investigation and the fitter ( who was also excellent ) confirmed the problem was serious and changed the parts there and then ! From the start is was speed and efficiency which really surprised us - well done Denise and the team”

Helpful Report

Posted 4 years ago

“Very good very happy high quality service”

Helpful Report

Posted 4 years ago

Smart Cover Insurance is rated 4.3 based on 735 reviews