Took my smart serve in 2007 and got 96 %. Due to said regulations and changes (questionable) , had to retake the exam. Gone through the entire modules twice and got 67% on 1st attempt, and was not aware that I had 30 days to complete 2nd test and as a result, I could not even have a chance to write the 2nd test because it got expired. This is really unacceptable !!!! How come there is no practise test in the modules to test our knowledge as to how much we learned. I completely agree with majority of the reviewers in terms of not being classified under "bartenders, servers, cashiers, senior club servers" etc.. while signing up for the course so that anyone can select the right course and corresponding exams to achieve a passing grade to keep their employment in their own field.