Smart Cellular 🚫❌🛑 DO NOT BUY / USE THIS COMPANY! FUALTY PRODUCTS AND FRAUDULENT ATTEMPTS TO AVOID A REFUND. I purchased an IPhone XS Max in November 2020, for £279.00. It took over 2 weeks for the phone to arrive and when it did, it was faulty! I spent a couple days searching online in case there was a simple fix, but there was not. I contacted Smart Cellular within 7 days of receipt of the phone and advised of the fault and asked them to return. (3-4 Dec 2021, I notified them of fault and they sent me a pre-paid label on 18/19 December 2021 after repeated ignored email requests! ( the reason for delay is under the Consumer Rights Act 2015, you have “14 days from date of receipt” to return the item for repair or full refund). So they delayed it, so they wouldn’t have to refund! Also remember their claim on website states all phones have a 100 point inspection, well I don’t know what they inspected on mine, as it was clear the speech amplifier was not working on day I received it. It has taken me over 2 months to get a refund. They then pretended they were doing me a favour and going out of their way to refund me! 🤣 I had to pay for return postage and they promised to repay it, but they refuse to refund it to my card, they want my (or a friend) Paypal or my bank details to refund the postage, as they refuse to use my debit card details they already have! Staff are rude, ignorant and don’t care about your consumer rights. This is by far the worse company, the worst customer service and worst experience I have experienced in a long time. I WOULD NOT RECOMMEND THIS COMPANY TO BUY FROM, ITS OBVIOUS THEY'RE MAIN GOAL IS TO GET YOUR MONEY AND SELL FAULTY GOODS AND THEN IGNORE YOU! If you have been sold a faulty phone you have a right under law to either have it repaired or a full refund within 14 days of receipt! ⚠️⚠️ ( not 14 days from date of ordering or them posting it to you, which they may claim, but 14 days when you receive it!!). DO NOT BACK DOWN AND DEMAND YOUR RIGHTS OR SPEAK TO CITIZENS ADVICE / TRADING STANDARDS! Funny how it took 2 weeks to send me the phone initially but when they repaired it it was returned within 24 hours, despite my repeated requests for refund they tried to force to accept the phone. I did not accept and I did not even open the packaging and sent it straight back to them.