“Purchased a iPhone and initially had an issue with the sound but contacted customer service and they were extremely responsive and offered a refund or a replacement. As I wanted the phone I opted for a Replacement and received this and again the overall quality of the phone was excellent and I would be happy to recommend Smart Cellular not only for their quality of products but for the after sales service.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service team. We apologize for the initial issue with the sound on your iPhone, but we are glad that our team was able to assist you promptly and offer a refund or replacement. We are delighted to know that you opted for a replacement and found the overall quality of the phone to be excellent. Your recommendation means a lot to us, and we are committed to providing not only high-quality products but also outstanding after-sales service. Thank you again for your support, and we look forward to serving you in the future.
“Phone works perfectly, but I had a slight issue with some cosmetic damage.
I sent an email regarding this but never got a response. It not a big issue with this phone but I would not trust this company to rectify any issues if my problems were more serious.
Overall I'm fairly happy with the phone but would not order from this company again, just incase.”
“If you need to sell your phone quickly, do it, but avoid using this company. After almost two weeks of waiting for a call, they finally reached out. However, during those few days, I was misled multiple times about when they would contact me. Today, I emailed them my phone number, only to receive a reply two hours later stating that I needed to confirm my phone number because it wasn't working, despite having done so numerous times before. But let's get to the point. Now, the person wants to pay me for the phone but is doing so under duress! They're demanding that I remove the review I left about their company. In the end, I'm taking my phone back, but I wonder how long I'll have to wait for the refund. I'm also curious about its condition upon return. I sent it to them brand new, never opened. Overall, do not trust this company under any circumstances.”
“The iPhone I purchased was described as in pristine condition and I was delighted to find it exactly as described, it was like new!
I will definitely shop with Smart Cellular again.”
“Phone was described as good condition, but I would have rated it as excellent.
next day delivery too which was a surprize.
well happy with my new s23 ultra”
“Strongly advise against selling your phone through this company. They deceive by sending emails promising phone calls to confirm details and process payment, which they never do. They either claim to have called without doing so or fail to follow up altogether. To date, I have not been able to retrieve my phone or the £700 payment owed to me.”
“Sealed phone sent and they said wasn't in correct condition so offered me £200 rather than £335 quoted. It was new and sealed!
No reason has been given for the reduced price. The new price they've offered is below what they advertise as being for a "Good" phone on their site!
New and sealed - £335
Excellent - £235
Good - £208
Now they have written to me that they can only sell the phone for £200 and that I need to pay for them to return it to me, despite their site stating:
We promise to pay you 100% of the price quoted or we'll send your iPhone back free of charge!
And also on their site...
Once we receive your phone or device, if we find they do not meet our Terms & Conditions of Supply and the order value needs to be amended, we will email you a revised offer for your approval. If you are not completely satisfied with the revised offer, you can request to have the revised phone or device returned to you FREE of charge. Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to blocked (registered lost/stolen) phones or devices.”
“Ordered a Samsung Galaxy S22 in Pristine condition with original Samsung box and original Samsung charging cable. One day after ordering I received an email advising the chosen colour was unavailable. Waited a week before the phone was sent in the post.
It arrived in an envelope, no original Samsung box or charging cable and the phone was scuffed on all 4 sides.
Responses to my emails since have gone unanswered. The contact phone number listed on the website does not exist. Bad experience all round, don't fall for the cheap costs advertised.”
