Smartours sent us emails to inform us that the company would arrange to have COVID rapid test lab techs on our boat the day before we were to have returned to the US. They failed to do this; the Smartours rep, Dusan, knew nothing about the email or about us getting tested; Dusan told the 25 Americans to just tell the airline reps at the AMS Airport that we had lost our test results and that they'd let us board the planes. We worried for the entire cruise that we'd not be able to get home. This caused unnecessary anxiety, stress and was uncalled for. It was difficult communicating with Smartours because they didn't accept emails and they were open only M-F from 8-5:00 EST. If you did call, you often had to wait for over an hour before speaking to an agent. In fact, this was the way I found out that after our initial cruise was canceled, I was told that they had booked only my wife on another date but they did not have space for me on the boat. Mind you, we had made reservations and paid for 2 people, not just one. I spoke to several Smartours people and not one could tell me why only my wife was assigned to a cruise by herself. Life is much too short to deal with such an inept, unprofessional, incompetent, thoughtless company that obviously does not care about its customers and which is not honest with its customers.