Judi K
This was my 5th SmarTours trip and by far, the most disappointing. The land portion of the trip was fine; the hotels were great and the tour directors very knowledgeable. But, the ship left lots to be desired!!! I understand and sympathize with the strains put on the travel industry due to covid. I also understand that the ship recently underwent a renovation. Someone clearly overlooked the cabins and the quality of the food in the dining room.. Both left much to be desired. First the rooms; I have been on a number of cruises but this one ranks the worst. There was ONE outlet in the cabin and it lacked anywhere to put clothing except that which needed to be hung. Our hair dryer had the fits: it started and stopped repeatedly. My cabin mate and I paid extra for a window which because of heavy condensation and DIRT was nearly impossible to see out of. I honestly think this extra charge should be refunded to those who paid it as having a window view was utterly useless!! Before I go further, I do want to commend the cabin and dining room staff. They were professional and always willing to help. By the way, their service is the reason I rated the trip with 3 stairs and not none! Dining Room: The food, though plentiful, was always lukewarm if not cold. I NEVER had hot coffee, instead I was asked if I wanted and accepted hot milk! I respectfully recommend that officers from Smartours take a trip on the ship to see what I am talking about. I understand that this tip has a monopoly of inter-island travel; in fact ,there was a number of tour groups on it and that this was only its second trip out since the restrictions due to covid were lifted. Certainly, more time/attention should have been given to ensuring its comfortably overall and its attention to detail in particular before it sailed. One last comment: I wish to commend Marina for her attention give to me personally as I was hurt on the trip. She accompanied me to two hospitals and made sure I was well taken care of! Thank you Marina!! I was seriously considering taking the Portugal tour in 2023; now I am not so sure....
1 year ago
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