I recently returned from the Best of Spain tour, 10/1 -10/12. I have travelled with Smartours for many years, as well as made several referrals. I was very disappointed with the quality of care and service given on this last trip. This is the first time water was not available on the bus, and when asked about it only then was water made available for sale. As much as the trip costs why should the customers have to pay for water. In addition, 2 of the hotels were experiencing renovations Why would this fact not be known ahead of time so that alternative arrangements could have been made. My roommate is a pescatarian and no provisions were made for her although she filled out the form before the trip indicating her food requirements. I am very disappointed with Smartours. As far as I am concerned this will be my last trip with them.