The tour was well organized overall except the following need to be improved. 1. Our vegetarian meals for long flights from LA to Hochiminh City were not ordered even though we had indicated that right during registration. Even after filling out the mid trip survey and requesting the tour director to get it done for the return trip, it did not happen. 2. The Mekong Delta optional trip should have included couple of open public markets but the tour director promised inclusion at the outset but did not really deliver on that. 3. Tour Director collected $25 from each couple for tipping hotel and restaurant staff. Is this something that the management of the company approves of? Tips for driver and local tour guide in Cambodia were not included in this. How do we know where these tips are really going? 4. The Company needs to change its tipping policy of it being $6 per day per traveler anywhere in the World. Depending on the country and US dollar to local currency exchange rate, this amount may be too generous. For 24 of us on the trip, $6 per day per traveler for 11 days of the tour amounts ot $1,584 total tip amount for the Director. This is about 5 to 6 times the average monthly income in Vietnam for 11 days of work. Is the company not being too generous at our expense? Do Smart Tours pay them any salary or tips are their only source of income? the management needs to look into this and change its tipping policies. 5. The travel from Hanoi to Siem Reap was handled poorly. We spent the whole day for this trip with two airport changes for a distance of 750 miles and I think this is a mis-management by the company in handling the logistics of this last part of the travel out of Vietnam. Bipin and Rekha Shah