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"I recently returned from A Taste of Spain. I was disappointed in several areas. The first night and I think the 4th night Smartours provided the dinners. Both of those nights it was "fish" that was served. Not chicken, not dairy or anything other than fish. How can that be the only one dish served? There were 12 of us out of 40 that would not eat fish. I offered to buy my dinner from the hotel restaurant and was told not allowed. How can a big hotel and tour company handle customers like us this way? I really could not believe this was the way we would be handled. I still sit here as I write this so upset and mad. I was told by the tour guide that he called his office in Madrid Smartours hires ? and they said don’t do anything. I found out you use an agency to staff this. Ask this agency how they can say that to “your” customer. Breakfasts were excellent Every day.. Another area was some of the hotels we had. Most were nice but there were two that needed to be upgraded and was told they would be written up. Example we checked in like 4pm in one night hotels stays and had to have our luggage out by 8am next morning. This is funny, One room had two separate beds night table between. I wanted to sleep with my wife so I called down was told sorry no other room. I then went down to the front desk said I was on my honeymoon and two separate beds, and they found a king room. See if you speak up face to face. On a very positive note the tour guide that we had who ran this trip and was with us was Luis David Zapata Madroñal, He was very knowledgeable polished and so concerned. But he should have figured a way to get me food. I was even willing to pay. But still a guy that was so well respected. He was so pleasurable, and did his job with class and warmth. . He felt so bad that there was no way he was going to be able to substitute the fish, He and the bus driver we had were excellent. After my letter to Smartours they said they would give me a $100 off on my next trip. I had heard OK trips from friends but don't go to Spain with them.and question the other trips, but as I said the other friends were happy on several of the others. We went with 3 other couples that have used them in the past. They were upset with this trip big time. There is my input just a bad way to Start up a trip and review. Someone in management should have said yes get the food they want, don't ever make it fish. 2nd time fish was so bad also my wife took one bite (and she likes fish) and never ate another bit along with other people. Smartours president make that call to the company how hosted it for you. PS what do the questions below refer to, delivery of What, Made the delivery of what, item damaged- what See no one read the proof on this have no idea what they are talking about, do you?"
Posted 10 months ago
smarTours is rated 4.39 based on 942 reviews

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