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"We have taken a number of SmarTours packages in the past and have always had a good experience. That was not the case on our recent Australia/New Zealand tour. The major problems are listed below: - Generally there was too much free time allocated with only expensive optional tours to fill in the time. Not enough activities/excursions were included in the basic package - Even when optional excursions were purchased it was often the responsibility of the tour group participants to find there own way to the starting point. - There were only two meals included not counting the Farm Stay meal. - The Farm Stay, which was supposed to be the highlight of the tour, was very disappointing. Our hosts, while very hospitable, did not actually have a farm. It was a very modern, contemporary style house which was nice but there was no farm experience. In addition we were paired with a couple who did not want lamb, or fish so we ended up with the lowest common denominator - what appeared to be a chicken from a "big box" store. We had been hoping for a traditional New Zealand dinner such as lamb. - The tour guide was knowledgeable and enthusiastic but, being younger, he might not have been the best match for the age and interests of the older tour participants."
Posted 10 months ago
smarTours is rated 4.39 based on 953 reviews

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