Some of the main factors were good (hotel, food, guides, buses) but there is much room for improvement. Not enough information about traveling in China (see the OAT tours guide book). I booked my own flights, did land only. The poor souls who were on the Smartours flights had a return flight from hell form Shanghai back to Beijing, then SF while I flew direct Shanghai to SF. Did not get to know most names. A name lanyard used at many meetings would have been helpful at least for the first few days. Too many stops to sell you stuff. Skip the Jade factory and spend the time going up some of buildings in Shanghai and the Shanghai Club or gong on a subway in either city. The rickshaw is not a rickshaw. It is a pedal/rickshaw. Be honest and identify it correctly in the activity description. This is a difficult trip with a lot of walking. Handicap people should be discouraged or you should do one trip a year that caters to handicap people.