Our tour director, Gulla, and driver, Avie were excellent. Gulla was so knowledgeable and pleasant and she skillfully avoided any controversial subjects while respecting the questioner. Avie was skilled in driving on snow and ice and we felt especially safe as he is also a rescue team member. The itinerary was great and varied and the pace was appropriate. It was a great experience. Only two problems--when we stayed at Center Plaza but couldn't park near we had to move our own luggage. Very unpleasant in the rain and doubly so for those of us with canes. At checkout Gulla had arranged appropriate luggage transfer. One other problem; Gulla had confirmed our wheelchairs for the flight from Reykjavik and after checking on them a total of 5 times due to delay in the arrival of the chairs, we had to walk to security and the gate. We nearly missed our flight and we had arrived with 3 hours to spare--not Smartours problem but a real concern for others with mobility problems traveling on Icelandair.