The tour guide was very knowledgeable and safety conscious. (Winds at 70 MPH). Got everybody up for the northern lights, and kept a nice time schedule. The part of Smart tours I didn't appreciate was the pre tour information about not knowing where we were going to stay until the last week and not being able to communicate with the tour guide before hand to let her know we were coming to the breakfast so she was informed. I do feel the New York office needs a bit more info and communication skills. Felt lost and dangling before trip.
6 years ago
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