I have taken at least 21 SmarTours trips in the past 20 years and have enjoyed every one of them. No tour company is perfect and SmarTours is no exception. They usually provide lovely accommodations and better than average tour guides. As a repeat customer I usually know what to expect. With that said, there is room for improvement. Flight times and layovers need to be listed. Ungodly flight times need to be posted and any changes in itinerary need to be expressed during the trip. Seats on the airlines should be assigned when invoice is paid in full. More free time in third world countries would be appreciated. All in all, this is a reliable and very good touring company!