The administrative part was not the greatest, although not the worst. I did not like the fact that you receive the travel documents two weeks prior to your departure. Additionally, I followed instructions regarding the passport, mailed it priority mail and then was asked for it again. I was frustrated and asked if someone would look for the document I mailed and paid for but the individual I contacted would not reply back to the email. I did send the copy via the method asked again but did not appreciate being ignored. On the flip-side, the trip to South Africa was amazing, it was truly an express trip but very enjoyable. The accommodations were nice. One suggestion is letting the travelers know to get the currency in advance prior to getting to the airport, we were unable to get Rand, however, we were able to get it upon arrival. Most things that require money required the use of Rand not the US dollar. Additionally, when doing the excursions, it would have been nice to see to items ahead of time so you can decide which you may or may not want to do because once you are in country, the tour guide pretty much tells you that you need to make a decision, otherwise you will not be on those tours. Sure you can go it alone but to feel the highest level of safety you want to go with the group that was recommended by the travel agency.