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"The closely scheduled flights resulted in us missing a flight and missing a full day and night of our tour. No one called from Smartours to walk us through what to do when this happened or even express concern. We each fended for ourselves in Shanghai. Given that we missed a day we had to choose between seeing the Mekong Delta or seeing the tunnels used by the North Vietnamese soldiers. Most of us wanted to do both so we were sorely disappointed. Our guide was very good (Tommy) so this rating in no way represents the work he did. The tour was good under his guidance. At the end of the trip we once again had problems. We were told that we could use an airport lounge at a discounted rate. Someone met us at the airport, but she was not able to communicate well with the people in charge. It took us over an hour of standing around arguing with the airport personnel before we were allowed to enter the lounge. They wanted one of us to put the whole bill on one credit card. They finally relented and let us each pay individually. I commend you for the lounge idea, but the poor communication and wait was unbearable in the middle of the night. I took out the trip insurance, and can submit my hotel bill to them. However, that does not make up for the lost day or the added stress of this poor handling of the flight arrangements. I am requesting reimbursement of the value of the missed day and the inconvenience caused me. I have taken nine trips with Smartours and have always raved about the company to my friends. In fact two friends joined me to make this their first Smartours experience. Lucky for them they made their own flight arrangements and had no problems with their air travel. Again, the land portion of the trip was great, and I would give our guide and drivers excellent marks. I am very dissatisfied, however, with the flight arrangements."
Posted 9 months ago
smarTours is rated 4.39 based on 953 reviews

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