Hello - This would have been a great tour but for the experience at the outset. My husband and I are in the group of 8 travelers who due to a delay out of JFK, missed the connection to Saigon and lost a day of the tour. We were met in Shanghai by a China Eastern representative who handed us a slip of computer paper with our names on it, nothing much else. She did not speak English but we were able to figure out that the airline would provide a hotel for the night and that we should show up at the airport the next day for the flight to Saigon (they only have one flight a day in late evening). We were pointed toward immigration and had to figure out on our own that we had to apply for one-day visas to stay in Shanghai. After the ordeal with immigration, we assembled with all of the others who missed connections and put on buses to the hotel (absolutely no communications from anyone except that we should board the bus). My husband and I sent to a different hotel from the other 6 members of our SmarTours group (at this point, I did not know who the other members were). Turns out that we were put up in a hotel housing mostly Chinese visitors so I think that we were put there because of our ethnicity. At the free-for-all check-in, the hotel handed out boxes of Chinese take out food for dinner. We were probably lucky that they ran out before we checked in. I don't speak Chinese so we had a tough time there. It was also a dingy hotel located way out of city center. We tried to make use of the day and looked into possibly going into Shanghai but when we finally found someone who understood a little English, she told us that this was a bad idea because we were so far out of the city. Instead, we sat in the hotel room watching Chinese TV (no CNN or other English channels!) until check out and proceeded to the airport at around 2 pm because there was nothing to do near the hotel and the airport would be less depressing than the hotel for the next 8+ hours before our flight. When we got to the airport, I inquired at the China Eastern desk about something another delayed traveler told us about the night before. He said that the members of his group were each given a sum of yuan (close to $100) for the delayed flight. The China Eastern representative did not speak or understand much English but he said that he would look into it. After about an hour or so, we were told to follow another person who I thought was taking us to an office where the other traveler told us that the yuan was being dispersed. When we started to exit the airport, I stopped the person to ask where we were going. Mostly through hand gestures, he was able to communicate that he was taking us back to the hotel to get dinner. We were exasperated at this point so we got into the hotel shuttle bus to go back to the hotel. When we arrived he disappeared. We waited in the lobby and he returned a short time later with a bag of take-out food. He pointed us to the breakfast room and gave us the bag of food. He later came back with a room key where we were allowed to stay until the shuttle bus back to the airport. Relating this experience is funnier than when it was all happening but we lived through it. When we finally got to Saigon we learned that SmartTours arranged for us to get the guided city tour that we missed but the fact is that we missed going to the Mekong Delta which was one of the reasons why my husband and I picked this trip. Instead, we got to spend a day in a cheap hotel in Shanghai, a city I once loved but now can't bear the thought of visiting again. It was very disappointing that SmartTours did not set up communications with the eight of us who were in this situation so that we could at least communicate with each other and not feel so isolated and abandoned. We felt further deprived when our fellow travelers told us about how great the Mekong Delta trip was and showed us their pictures. The intrepid 8 all feel that at the very least, we should be reimbursed for the loss of one day of the tour. I hope that you will give this due consideration. Thank you.