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"1. the most ill-organized tour we have ever had... 2. egyptair in-flight services from new york to cairo and back was much below standard… 3. the welcome dinner on the first day was not up to the mark... we entered the dining room last and was seated in a corner table and not even supplied all the items that was served to others... quality of the main dish were below standard... 4. on dec 6 our second day in cairo, there was an optional half a day tour to memphis and sakkara but the cairo tour guide decided to add a new tour in the evening to go to the sound and light show in the pyramids... he decided the cost $46.00 per person, although earlier in the bus he said it would be $44.00/person... when we went to pay in the evening before the tour, he denied taking any credit card, he wanted cash $46.00 (not $44.00 as he said before) or 830 egyptian pounds/person that forced us to go to the ATM machine and get some local pounds, the exchange rate was somewhere around 17.5 pounds/dollar plus some fees... so we paid him about $48.00/person (830 pounds), which was not fair... smartour informed us earlier that optional tour payment could be made by credit card... so we tried not to carry heavy cash during the trip... 5. only one optional tour was listed for luxor on dec 11 (luxor musium), but they arranged 3 tours, 1 on dec 10 (evening luxor city tour by horse carriage $15.00 per person and 2 on dec 11 (visit banana island by boat $2400 per person and visit luxor museum $36.00 per person)... we paid luxor tour guide by credit card for these 3 tours... we were never told before about these extra 2 optional tours by smartour... 6. we never had these kind of early morning flight anywhere we visited before with other tour companies... for both cairo to aswan and luxor to cairo flights we had to wake up at 2:30 am to get ready for the flights... 7. the farewell dinner at marriott was awful... dry roasted chicken breast with mashed potato was the main course and there were no other alternative..."
Posted 8 months ago
smarTours is rated 4.38 based on 944 reviews

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