Overall could of been a 10 (was a 5) but after 5 shopping experiences (mandatory ) a guide that did not care & was going into the coffee business soon (I did not care about that-good luck to him - but at least pay attention to the job at hand) a Mekong delta cruise that was not at all as printed (boring & we went in circles-the Staten Island ferry is far more adventurous-the hop on hop off bus would of been way better ) & of precious time wasted as was the water puppet fill in show-boring & a waste of time.Bus's were old-no toilets/back doors/no escape from the rear. I had requested war museum experiences & the "guide" screwed up all 3 possibilities.It was the reason I went to Vietnam.Certainly I will let ICS know, trip advisor & anyone else I can get to.My $ + time + suffering is in the past. Really-3 hours to get to BA NA/SUNWORLD each way to spend 20 minutes on the top????why-a local tour brochure blew me away with its program compared to being rushed through it - senseless No free time in Halong bay to walk the interesting shoreline(you stated it in the program).I could go on but its one of those -if I only knew.I trusted you/ICS/the guide & local guides.Huge mistake. I do not expect to hear from anyone because the $ has been spent by me & in your account. Alan golden