This would have been an outstanding tour if not for two things- (1) We had a group of 20 people many of whom were disabled and needed wheelchairs (never on all the 6 previous Smartours we have taken where so many people in need)-this made it difficult for the rest of the tour having to wait for them and (2) their group leader seemed to think the tour should accommodate her group's wants rather then the itinerary we paid for. There was some tension between their leader and her demands and our tour director. I am glad Smartours is limiting tours to 30 people in the future. Hopefully the new activity rating will help people make better decisions about what is appropriate for them. This group slept through most of the tours and game rides and showed no interest in the history/culture or events that shaped South Africia. The tour director, Ron McGregor, was excellent and hotels were truly 4-5*