Both our primary guide and the local guides were terrific. However, the hotels were not. The rooms at the business hotel we stayed at the first weekend were well furnished but very small for 2 people. The second resort was a wonderful property, but we were never given time to relax there. The third beachfront property rooms were ok, but we looked directly at construction. More important was the food. The smartour meals were awful. The food was always overcooked and almost unpleasant with no alternate choice to the selected entree other than vegetarian. This resulted from having the food precooked since we had very specific set times to eat. We were rushed us in and out, perhaps to be gone by the time other diners arrived at normal time.. I would have much preferred having food cooked to order so it was edible. If the purpose of meals was for us to bond, why rush us so we can then go do nothing for the rest of the evening. The bus quality got worse and worse, with the last bus having 5 broken seats. More important, there was no basis for a 13 hour bus ride (originally promised to be only 7 hours, The 7 hour ride was justified by calculations of arriving at airport early and waiting and luggage limitations on the planes.) I would rather spend 7 hours in air conditioned luxury involved with flying than bumping over roads in too small seats and being delayed by much construction which delay was compounded by numerous bathroom stops not planned for with the additional 6 hours. The solution: fly us and have excess luggage driven in a small van. It would have been easy to bring overnight provisions on the flight if the luggage was delayed. The salt mines were a real disappointment and waste of day. The best activities were the coffee plantation and the Botero museums, but we were given little time at the latter. It is my impression that this tour was wholly on the cheap. I paid the full amount, but even if I had booked early and received a discount, I would feel "ripped off" by this tour. I will not recommend.
Helpful Report
Posted 10 months ago
smarTours is rated 4.40 based on 1,284 reviews

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