The communication from the corporate office was WAY TOO late in arriving prior to our departure (less than two weeks). No one could (or would) answer questions about travel arrangements prior to the trip. We were not clearly communicated with that the bus days would 10 to 12 hours on a bus for a 3 hour or less trip. The hotels were not conveniently located near the city centers or near preferred areas. The hotels were nice, just not very conveniently located. Our tour guide was great, but the organization by the SmarTours corporate office was terrible. Won't be taking another trip with Smartours. We bailed and rented a car rather than ride the bus. We were not expecting mandatory seat rotations on the bus trip, I now understand that is customary for bus trips.
1 year ago

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Alice, Customer Support

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