Scandinavia Explorer tour guide, Alexander Koutsikopoulos was not at the same level as the other tour guides I've had with SmarTours. My two major complaints were: 1. He would withhold information when I asked him a question about the next days events and then he never posted an itinerary in the hotel lobby. 2. He didn't provide whisper listening devices for guided tours so it was nearly impossible to hear what the local tour guides were telling us. Alex blamed SmarTours for the lack of the listening devices. Also, this was a large group of 44 people and that's a lot of folks to lead around the world. Please consider offering smaller groups at a higher cost like GATE1 does with their DISCOVERY Tours.