We were on the "Incredible Iceland and Northern Light Tour." We were not pleased to have to pay for our own Northern Lights tour with Grey Lines at an additional cost. We were told Smartours only covered the cost of the Northern Lights tour for the first three days, when we did not go out, due to snowing conditions. This extra cost makes no sense on a tour titled Northern Lights. Also, before the tour we emailed to get additional information as new travelers to Smartours and our email was not answered. On our phone contact, one representative was snippy in her attitude.