This was our 7th trip with SmarTours. During five of those trips, we have had excellent guides. This trip to Scandinavia was not one of them. Jarle spoke softly and quickly, did not mention that the luggage would be removed from the bus and that it would was supposed to be brought to our room, kept changing times to meet, and didn't give us information about how to exchange money, nor teach of simple words such as "please, thank you, hello and goodbye" . He also dissuaded us from taking the optional tours, one of which I had planned to take. We will not be traveling with SmarTours again.