The tour and the tour guide in Russia was exceptional. What I was not so happy with is that the flights to Russia was cancelled and we were told not to go to the airport via voice mail and email. Some of the people who did not get the notices went to the airport and was able to get a flight via Swiss Air. Others lost a day waiting for the next day flights, When we got to the airport there was noone to greet us. We took a taxi to the hotel and the guide told us that she cannot reimburse us for the taxi cost even though we had a receipt but that we had to get it back from Smartours and you told us that you would not reimburse that and we would have to file a claim with the insurance company. What a SCAM!!!