This was my seventeenth tour with smarTours, so I have obviously been very pleased with your tours. This one was up to par, so not very many criticisms. Only this: the tour vehicles were not very comfortable, to say the least, and we spent most of our time in them! Of course, there is no control over the dusty, bumpy, pot-holed, rippled, unpaved roads that bounced us around like kernels of corn in a thrasher, but arm rests, working shock absorbers and above all, a stepstool in each vehicle would have helped enormously. These are minimum and inexpensive items that would have made a world of difference in comfort on these long, all day sojourns--and getting in and out of the vehicles. As well (and I'm not sure how much control you have over this), some of the drivers did not bathe or wash their clothes and anyone sitting anywhere near them was sh__ out of luck all day long! AT a minimum, instructions should be given to personnel who maintain close contact with their charges should be advised about the importance of hygiene under such stressful travel conditions. The lodges were fabulous! The tours were terrific, though some were unduly long; everyone was exhausted at the end of the day--each and every day! The organizer on the very first day (at the hotel in Nairobi) was really quite inept and disorganized. Other than that, the guides were uniformly good. Overall, a very positive experience!