Excellent Safari. The Driver/Guide Evans was excellent, extremely knowledgeable, helpful & friendly. However, there seem to be a breakdown in communications between SmarTours & Pohlman. There was no SmarTours rep to meet at the hotel, no desk set up, we were left to our own devices. No introductions made when their rep met with the group, and he gave us a lot of conflicting information. We hardly got to know the rest of the people in our group until the last evening when our tour guides/drivers called a meeting and had us introduce ourselves. Some of the lodges had no phones in the rooms connected at least to the reception desk. It was concerning, considering that we were in the reservations where the rooms were in the wilderness far from the reception areas, completely cut off from any hotel personnel, too dangerous to open the room doors and venture outside due to the roaming animals. Critical in the event of an emergency.