Our guide, Kiet, was exceptional!!! He couldn't have provided a better tour experience. My disappointments were with communication before the trip. I was inquiring about getting a Vietnam Visa and kept being referred to a company (CIBT) and I had read online that it was very easy to apply and a whole lot cheaper ($25 as compared to $300 through CIBT). I think maybe there is some connection between the companies and it doesn't seem fair to not communicate to people the less expensive option!! The other change that I would suggest would be a longer stay at the Pilgrimage Village Hotel in Hue. That place was awesome and we only had 13 hours there. It would have been a nice place for a day of rest and relaxation! The return flight was not fun with a 7 hour layover in Shanghai. But overall with the incredible guide we had, the trip was awesome!