Anne
I have NEVER had a worse guide on a land tour than Sigrun Eiriksdottir. She did not meet us at the Reykjavik airport (5 a.m.)--instead another guide took care of us in the dark & wind & rain, & showed us various attractions for several hours until our hotel rooms were ready, around 12:30-1 p.m., on Friday, Nov. 8. THEN, she decided not to meet us for a possible Northern Lights tour that evening--a notice was posted at the reception desk instead. Saturday was a "free day" anyway, so again she didn't appear. It was rainy, so on Sunday, Nov. 10 she took us to the Blue Lagoon during the morning, & that was it for the rest of the day. Similarly, when she actually DID show up, she never was early--often 5 min. or so late. She seemed to think she was charming enough to ignore the basics of "guiding." No one is. Then on the night of the last dinner, she never thanked us for coming to Iceland, nor did she EVER have us introduce ourselves in her presence (the sub. guide did do that after the 1st breakfast, but that was not a normal way to handle that). I have taken 3 smarTours, I believe, & this was the worst guide ever. On any extended tour, anywhere. With any company. What a shame, given that the country of Iceland is such a fascinating one. Also, on the last afternoon, she vanished from the airport before several of us had the chance to give her a tip (obviously it was going to be a modest one, since she barely spent any time with us). I sincerely hope you will give serious thought to eliminating Sigrun Eiriksdottir from your group of Icelandic guides, as she obviously doesn't care to put in the time to do her job correctly. Furthermore, I shall never bother to take a smarTours trip again--there's no point in wasting my money on your company. For your information, I have traveled to nearly 150 countries, both singly, with land tours & cruises--I hope I can put this unpleasant experience out of my mind soon. And of course will never recommend smarTours to anyone, anywhere.
10 months ago
 
smarTours has a 4.41 average rating from 1,366 reviews

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