Our trip was to Costa Rica in Dec. Tour guide/drive were outstanding as was the size of our group. Loved the itinerary. Would rate as overall Very Good except the last night at our Hotel (After we had completed our written evaluation and turned it in) my wife had over 30 bites from bed bugs during the night that still haven't healed in over a month. She notified the front desk on our departure and our tour guide and provided a photo of the bites to tour guide. She also wrote to Smartours but did not receive any response.