After spending a considerable amount of money & a lot of energy here are my comments for your Thailand & Cambodia tour. My guide Nok seemed like a caring person, devoted to her Buddhist faith, but this DOES NOT MAKE FOR A GOOD TOUR GUIDE. She told us Smartours gives her free reign to plan & arrange her Thailand tours. Not good, just about all we did was about Buddhism... several temples every day, donating money to the temples & the Monks. All the Hotels were far away from the city centers, making us dependent on Nok & our bus. We were captive to go only to where Nok arranged & took us. She arranged massages for us, restaurants, a visit for fine jewelry, silk, & bootleg handbags- she knew everything we spent at her friends stores & restaurants. Our hotels were not good, besides terrible locations. One of the hotels had no working telephones in our rooms, which did not make us feel safe. Many of us had electrical & plumbing issues. We also had many one night stays, having to deal with packing too often. Our Air Travel was the most grueling arrangements known to mankind. Whoever arranged these flights would never have arranged it for themselves. My return from Cambodia involved 4 flights with 5 hour layovers at crazy hours like a 1:55 am flight from Shanghai. We also had to be out of our rooms in Siem Reap at 2 pm for a 7:30 pm flight, not considerate to your travelers. We spent a full day traveling from Thailand to Cambodia, not far, but terrible planning... was this just to cut back on Smartours expenses? THE ENTIRE TOUR SHOULD HAVE BEEN ARRANGED FOR THE COMFORT AND QUALITY OF YOUR GUESTS. Motor coaching the entire country of Thailand, staying in undesirable hotels, near nothing but sometimes a mediocre mall, was not what we want to do & see when touring a fascinating country. Our time in Cambodia was somewhat better, but still our hotel was out of the downtown area. I travel a great deal but this first tour with Smartours, does not compare to my experiences with other companies. I must say I am terribly disappointed with Smartours. .