Harriet
The actual tour was fine. The two guides were excellent - very knowledgeable and accommodating. The hotels were lovely and well located. The problem was the trip was misrepresented. The trip was advertised as January 10 -19. In reality we left January 11 and left on Jan. 18 to arrive back on Jan 19. The flights were awful and showed very little regard for the traveler. We left Miami at 1:00am arriving in Lima 6:00am then had a six hour lay over before finally arriving in Quito about 5:30pm. The trip back was equally cumbersome. Clearly these were the cheapest flights available. No thought was given to how it would effect the travel experience. I have taken several trips with Smartours from 2003-2010 and was generally very satisfied. I can only think that there was a change in management. Recently, I have been traveling with OAT and Road Scholar and was very satisfied. I will never travel with Smartours again and will warn anyone who indicates they are interested in Smartours to review the travel arrangements before booking the trip.
9 months ago
Read smarTours Reviews
smarTours has a 4.41 average rating from 1,366 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial