Despicable company and despicable company policy. Obviously they canceled my May 2020 trip to Greece and have forced me to accept rebooking next May. Woe to anyone in my group because I will be very unhappy to have to travel with this company next year or ever. I called, I emailed, I wrote the president a letter asking for a refund. How dare they continue to have the use of my money – full payment – when they fail to provide the services I contracted for?I also requested information regarding travel insurance for the 2021 trip and, no surprise, no response at all! Horrible company, horrible customer service. You are warned. I suspect they are keeping my money because they are close to going bankrupt - Why else would they be so afraid to return what is rightly mine and hope that I will reschedule all on my own?
11 months ago
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smarTours has a 4.45 average rating from 1,494 reviews

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