Booked a minibus for 12 people at 00:15 to get from North Wales back to Chester after a wedding for £210, nobody turned up and I couldn't get a hold of the driver or anyone at SMC. After an hour I had to make other arrangements. Got in touch with SMC the Monday afterwards but could only file a complaint email. Then had to wait 18 days to get a refund, at which point I was told the reason was that 'the driver read the job sheet incorrectly'. Extremely poor customer service, professionalism and an apparent lack of empathy.
2 years ago
SMC Coach Hire has a
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