This company has given me probably the worst experience I have ever known in more than 20 years of coach hire. I booked through them to take a Pilgrimage Group to Gatwick airport. They supplied a coach which turned up late, was filthy dirty, and a driver who didn't know how to get to the airport when there was a motorway closure. I had to navigate him using Google maps on my phone. We only just made it to the airport in time to check in for the flight. SMC also imposed two additional charges - because I gave my home postcode instead of the pickup point when I first enquired, they charged £60 extra despite the fact that it was less than 4 miles different; then £80 extra for the return because our flights were delayed due to a ground staff strike in Italy. When I complained on return about the poor service, I found their customer service was just as poor as any other aspect of their service and they were just not interested. What they don't make clear on their website is that they are not actually a coach company but simply a booking agency, so for my trip at least they simply booked a local coach company for the job, with no control over the quality. I would not use this company again under any circumstances and would not recommend anyone else to do so.