I bought a Fridge and Freezer in May 2018, happy to pay extra thinking I was buying a reliable product and I would be ok for a good 10 years (in theory). My fridge is now a freezer, so I thought contact SMEG and ask about possible cause and fix. They sent me a link to a back street shop whos reviews are even worse than what I am reading here. I wrote back to the service dept and asked if thisis an approved SMEG technicial and no response still. I cannot find a contact for complaints and to be honest it seems SMEG does not care. I will never buy or recommen this make to anyone